Delivery & Returns
Orders are shipped to the cardholder address by Royal Mail Service and a signature is required. Orders are usually processed same day if received before 4pm and you should expect delivery within 24-48 hours in the UK. Other destinations will take longer.
UK Orders-FREE over £50, otherwise £5 (Signed For)
EU Orders - £15 (International Tracked & Signed)
Rest of World - £20 (International Tracked & Signed)
Payment can be made via our checkout - simply pay using your credit or debit card. We use PayPal Business for clearance but YOU DO NOT NEED A PAYPAL ACCOUNT. If you have a PayPal account then you may also pay using your PayPal account balance if you wish. All payments are encrypted, we do not see, store or have access to your card details. We store your name and address for order processing purposes and never pass your details to anyone else. So your information is safe with us.
Please contact us by email if you need assistance. (Click link at foot of website).
We aim to process returns as soon as possible but please allow up to 7 days.
If you are unhappy with your purchase for any reason, return it to us (unworn/ unused) within 14 days for a full refund or exchange (excluding postage costs). This is the legal requirement under Consumer Contract Regulations. Please note that watches and items of a personal nature may not be returnable.
Indi Menswear does not offer a free returns service due to current postal restrictions. We are working to change this as soon as possible. Please add a note to your delivery note clearly stating which item you are returning and the action you would like us to take. If you request a refund then the amount paid, minus our original postage costs, will go back onto your original payment card within 14 days. If you request an exchange please indicate which size you require or alternatively, if you are choosing a different item, please advise the product code and size/colour required. Please note if the exchange item is a lower price then we will automatically refund the difference. If the item is more expensive then we will contact you.
We do not charge postage for any exchange items being sent out to you. If you have mislaid your delivery note simply enclose a covering note with your name and order number and the reason for return as above.
Please take your parcel to the post office and request the Signed For delivery service if in the UK or the Tracked & Signed if outside the UK, ensuring you opt for the extra compensation if the contents of your parcel exceed the standard insured value (currently £50) – this will ensure you are adequately covered in the unlikely event of your parcel going missing in transit. We will happily refund the standard cost of your postage (outlined in 'Postage Costs' above) if the item you are returning is faulty or was incorrectly sent. We cannot be held responsible for any returns lost in the post, so please keep your receipt as proof of postage.
*IMPORTANT - Please note that goods must be returned in 'merchantable condition'-in other words as new, so that they can be re-sold as new. Any items returned in poor condition or not carefully packed in the original packaging will be returned without refund or exchange.
The return address is on your parcel and/or on the enclosed Order/Invoice.
Please email for further information if required (see 'Contact Us'). We are not hiding-we don't post full address and email info on this page to prevent scraping of our website by spam software. We are very nice people and will respond to your enquiry straight away.
The same terms apply but the return date is extended to 14 days after Xmas for the return/exchange of items purchased as Xmas presents.